Delete your Marketscrow account

This page is for the Marketscrow app and website. Use it to ask Marketscrow to delete your account and the personal data tied to it, or to delete some of that data and keep the account open.

Steps to request deletion

1. Confirm you are asking about the Marketscrow account that uses your phone number or email.
2. Withdraw any wallet balance and finish open orders or disputes. We settle those before the account is deleted.
3. Submit the form below with the phone number or email on the account, and an email where we can confirm it is you. Choose full account deletion, or deletion of specific data only.
4. Or email support@marketscrow.com with the subject Delete my Marketscrow account and the same details.
5. We verify the request against the account, then delete or keep the data described below. We email you when it is done.

Data we delete

Within 30 days of a verified request, we delete or irreversibly anonymize:

• Account profile: name, username, phone number, email, profile photo, and referral code
• Location: state, LGA, coordinates, and location label
• Device data: push notification tokens and active sign-in sessions
• Saved searches and marketplace alerts
• KYC documents and identity details you uploaded, unless a legal hold requires us to keep them

Data we keep, and for how long

• Orders, bids, escrow records, wallet ledger entries, invoices, payment references, and dispute files — kept for up to 6 years for tax, fraud prevention, and dispute audits. Your name and phone are replaced with a deleted-user marker where the record can still be understood. We do not store full card numbers.
• Security and fraud logs — kept for up to 12 months.
• Open orders, escrow holds, wallet balances, and active disputes — kept until they are settled, then handled under the periods above. A wallet balance is paid out or withdrawn before the account is closed.

Delete some data and keep your account

You can ask us to delete specific data without closing the account. Examples include your profile photo, saved location, push tokens, or a particular support message. Transaction records that we must keep for the periods above stay on file until that period ends. Choose “Delete specific data only” in the form and name the data.

Send a deletion request

See also our Privacy Policy. Questions can go through Contact & Support.